Privacy policy

This policy covers our website and text messages. How we protect your health information as a patient is explained in our Notice of Privacy Practices.

1. Introduction

Brookfield Eye Care ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and protect information obtained through our website and text messaging services.

2. Information we collect

We may collect the following information when you interact with our website or communicate with us by text message:

• Name
• Phone number
• Email address
• Appointment or service information
• Any information you voluntarily provide through forms or messages

Like most websites, our hosting provider keeps standard technical logs (such as IP address, browser type and pages requested) for security and to keep the site running. We do not use cookies for tracking or advertising. Our Contact page shows an embedded Google Map, and Google may set cookies when the map loads.

3. How we use your information

We use the information we collect to:

• Respond to inquiries
• Schedule or confirm appointments
• Send appointment reminders
• Provide customer support
• Send service-related updates

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Text messaging (SMS)

If you provide your phone number and consent to receive messages from Brookfield Eye Care, you may receive text messages such as appointment reminders, service notifications and responses to your inquiries.

Message frequency may vary. Message and data rates may apply. You can opt out at any time by replying STOP to any message, or by telling us any other reasonable way. Reply HELP for assistance. See our SMS terms and conditions.

We will not share your mobile phone number or your text message consent with any third parties or affiliates for marketing or promotional purposes.

5. Information sharing

We may share information only with trusted service providers that help us operate our business and communications systems. These providers are required to maintain the confidentiality and security of your information.

6. Data security

We use reasonable security measures to protect your information from unauthorized access, disclosure, or misuse.

7. Your privacy rights

You may request access to or deletion of your personal information by emailing Odette@brookfieldeyecare.com or calling (708) 485-0411. We may need to keep some records, such as patient health and billing records, where the law requires us to.

8. Changes to this policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date.

9. Contact us

Brookfield Eye Care
8826 Ogden Avenue, Brookfield, IL 60513
Odette@brookfieldeyecare.com
(708) 485-0411