Patient financial policy

These are the policies you'll be asked to read and sign at your visit. If you have questions about any of them, please call us at (708) 485-0411 before your appointment.

If insurance doesn't cover a service

If your vision or medical insurance denies a claim, or decides that a service or material isn't covered or isn't medically necessary, you are responsible for paying for it.

Copays

Copays are due at the time of service, before you leave. We can't waive copays.

Deductibles

Unmet deductibles are your responsibility. Payment is due within 30 days of our notice, and we can't waive them.

Professional fees and materials

• Professional fees are due in full on the date of service.
• When you order glasses materials, at least 50% is due at the time of the order.
• Contact lenses shipped to you are paid in full when ordered.
• Materials not picked up within 60 days of the order are returned to the lab, and the deposit is not refunded.
• If you bring your own frame, please know that plastic and metal frames can weaken over time. We and your insurance can't be responsible if a frame breaks at the lab.

Patient satisfaction guarantee

We use only high quality single vision lenses and premium progressive (no-line bifocal) lenses. Fewer than 1% of our patients have trouble adapting to our progressives.

If you can't adapt to your progressive or single vision lenses, we'll remake them one time in the same frame. If they still don't work for you, we'll replace them with a lined bifocal or single vision lens in the same frame.

Your privacy

Your health information is used to plan and coordinate your care, to bill your insurance, and for normal office operations. Your rights are explained in our Notice of Privacy Practices.